Banking and Financial Services Transformation


Get closer to customers, drive operational efficiency and enable employees.

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Three Predictions that Will Power the Banking and Financial Services Market in 2023

The impact of the macroeconomic factors on financial institutions is decidedly mixed, with high-performing firms seeing opportunities despite the maelstrom.

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Banking operations for a customer-obsessed industry

Let us help you find and implement the right technologies to improve your customer experience, optimize data and transform your business model.

Enhance the customer experience

Design and implement a modern contact center
Transform banking operations to drive customer value
Design and implement the right operating model to increase speed to market
Develop the optimal product and platform strategy
Select and implement the right intelligent automation technologies to improve CX

Improve employee experience & productivity

Measure, benchmark and track employee experience
Develop the optimal Learning & Development strategy, including Training-as-a-Service
Design and implement new ways of working, including the right talent strategy
Transform HR operations to improve employee engagement
Measure, benchmark and track transformation RoI

Optimize costs & build new ecosystems

Develop a sustainable cost optimization program, with innovative commercial models and a CoE
Baseline key tech metrics against the market to inform your supplier strategy
Design next-gen sourcing and supplier ecosystem models, including governance
Design your FinTech and partner selection strategy
Refresh your application modernization and hyperscaler cloud strategy (FinOps)

Reinventing Bank Branches

Will most people go back to purely in-person banking? No. But the demise of bank branches is greatly exaggerated - a recent Celent report says that 77% of customers want to be face-to-face for substantive discussions about their finances.

Read ISG’s whitepaper to learn how to reimagine your #branchstrategy for the future of banking.

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Trends Shaping the Financial Services Industry

Important Factors for Digital Success

Featured Event

TechXchange: Banking & Financial Services (Paris)

From fintech disruption to regulatory challenges and CX goals, equip yourself with actionable strategies & insights.

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Meet Our Banking and Financial Services Team